I had a problem with my BlackBerry ID, it seems that there is a limit to the number of times a BlackBerry can be changed between devices. I am a persistent switcher, bouncing back and forth and changing between different devices as I was trying to settle on one. After a quick google search with my error code, I found I had to actually call RIM for tech support. Dread set in immediately and I began to pray that I would not have to dredge through some automated system that would hang up on me after telling me to visit some FAQ for the answer to my questions.
It took only 2 button presses to get to a live agent that spoke English and was not from somewhere in the Indochina region. I explained my situation and she put me on hold do she could get a carrier authorization for my issue so I would not be subject to any tech support fees. That took only a few minutes, which surprised me. I then got bumped up to the next level of tech support. I was then greeted by Ken, who had never encountered this issue, he ended up getting some help from another specialist. My account was reset and I was told that it could take up to 24 hours for the changes to take effect. He then asked if he could email me and keep the ticket open just in case things did not work and so he would have documentation of the issue to keep in their database. I said I would be happy to, and that I would reply to verify that everything was working fine if/when it was.
I decided to just give it a go after about an hour, just for the heck of it. Everything was fixed and my issue was resolved and could go on tweaking my phone.
I have to say that I had a very genuinely good experience with the RIM support staff and they were very thorough and professional. This is a rare event this day and age and I have to commend them for the backing of their products.
No comments:
Post a Comment